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Premium Pricing and Billing Overview Eggy BNC Premium is an optional subscription for users who want additional networks, identity controls, Premium vHosts and IRC Inbox features. Current billing terms Trial: 7 days free for eligible accounts Monthly price: USD 1.99 Billing provider: PayPal...

Read Before Posting in Premium Support Use this forum for assistance with: Starting the 7-day Premium trial. PayPal checkout problems. Premium not activating after checkout. Incorrect subscription or entitlement status. Cancelling future Premium billing. Trial or subscription expiry. Premium...

Premium Support Report Template Copy this template into your Premium Support thread. BNC username: Issue type: Trial or paid subscription: Approximate checkout date and time: Approximate cancellation date and time: Dashboard Premium status: Displayed trial or entitlement end: PayPal...

Premium Status or Entitlement Looks Wrong The Premium section may display information from both the local account entitlement and the PayPal subscription record. A mismatch should be reported before repeatedly changing the subscription. Possible examples PayPal is active but the dashboard...

PayPal Payment or Checkout Failed A failed or incomplete PayPal checkout does not activate Premium. First checks Confirm: You completed the PayPal approval process. PayPal did not display a payment or account error. You returned to the Eggy BNC dashboard. The browser did not block the...

IRC Inbox and Dashboard Replies With Premium IRC Inbox is a Premium dashboard feature for supported private-message threads. Premium users may be able to: Enable IRC Inbox logging. View discovered private-message threads. Mark threads as read. Hide and restore threads. Configure message...

Custom Real Name / GECOS With Premium Premium users can customise the Real Name / GECOS sent when a user-managed IRC network registers with an IRC server. Change the value Open the dashboard. Select Identity. Find Real Name / GECOS. Enter the required value. Select Save Real Name / GECOS...

Premium vHosts Are Still Locked Premium-only vHosts should become selectable while a valid Premium entitlement is active. Current short-domain Premium selections include: bounced.me teased.me refused.me First checks Open the Premium section. Confirm that the account shows Premium active...

Networks Above the Free Limit After Premium Expires Premium allows up to: 10 user-managed IRC networks Free accounts allow up to: 5 user-managed IRC networks When Premium expires, the account returns to the Free allowance. What happens to extra networks Networks above the Free limit...

What Happens When Premium Expires Premium expiry does not delete your Eggy BNC account. The account returns to the Free User level. Account access The following remain available: BNC account access. Dashboard login. Normal IRC connections within the Free limits. Web Chat. Account and...

Cancelled Trial or Subscription Still Shows Premium This is normally expected. Cancelling PayPal billing stops future renewal, but Premium remains active until the current trial or paid entitlement ends. Example If a trial was activated for 7 days and then cancelled after the first day...

How to Cancel Premium Billing Cancelling Premium through the dashboard stops future PayPal billing. It does not immediately remove the Premium period that has already been granted. Cancel through the dashboard Sign in to the dashboard. Open Premium. Review the current subscription and...

Premium Pricing and Monthly Billing The current Premium price is: USD 1.99 per month Premium is an optional monthly subscription processed through PayPal. 7-day trial Where the trial is available: The first 7 days are free. PayPal approval is required to begin the trial. Billing begins...

Trial Approved but Premium Is Not Active After approving the trial through PayPal, return to the Eggy BNC dashboard and allow the activation process to finish. First checks Open the Premium section. Refresh the dashboard once. Confirm that PayPal shows the subscription as active. Check...

Starting the 7-Day Premium Trial Eligible accounts may see a Start 7-Day Trial option in the dashboard. The trial is started through PayPal. Trial terms Trial length: 7 days Price during trial: Free Price after trial: USD 1.99/month Billing provider: PayPal Billing begins after the trial...

What Premium Includes Eggy BNC remains available as a free service. Premium is an optional upgrade for users who want additional networks, identity controls, vHost choices and IRC Inbox features. Premium features Up to 10 user-managed IRC networks — Increased from the Free allowance of 5...

Start Here: Choose the Correct Connection Guide This forum contains step-by-step guides for creating your account, adding IRC networks and connecting through desktop clients, mobile applications or Web Chat. Use the guide that matches what you are trying to do. New user Follow these guides...

Connection Support Report Template Copy this template into your support thread. BNC username: Connection method: IRC client or browser: Device and operating system: Dashboard network name: External IRC network: External IRC server: External IRC port: External SSL/TLS enabled: Yes / No...

Understanding Common Connection Errors Authentication failed Check: Your BNC username. Dashboard network name. Current password. The slash and colon in the connection format. SSL handshake failed Check that SSL/TLS is enabled for the connection to: bnc.eggy.net:5000 In mIRC-style...

Connection Troubleshooting Checklist Use this checklist before opening a support thread. Your IRC client cannot connect to the BNC Check: Server is bnc.eggy.net. Port is 5000. SSL/TLS is enabled. The password uses Username/Network:Password. Username capitalisation is correct. The dashboard...